<p>Introduction to Operations Management is a self-paced online course from the University of Pennsylvania (Wharton School) on Coursera, taught by Professor Christian Terwiesch. It covers operations management and process-improvement principles — from analysing process flows to managing variability — to help learners identify and eliminate inefficiencies in organisational workflows. Completion earns a shareable Coursera career certificate and the course sits within the Wharton Business Foundations Specialization.</p><ul><li>Four modules: Introduction to Operations Management and Process Analysis, Flow Management and Lean Operations, Little's Law, and Quality</li><li>Covers cost–quality trade-offs, the efficiency frontier, process flow diagrams, capacity planning, Little's Law, waste reduction, and statistical quality control</li><li>Approximately 16 hours of content with 18 assignments</li><li>Beginner level; self-paced and fully online with a flexible schedule</li><li>Free to audit; certificate available via Coursera's subscription (financial aid available)</li><li>Taught in English with subtitles in 23 languages</li></ul><p>Learners enrol directly on Coursera and can continue into the Business Foundations Capstone after finishing.</p>